Managed Live Chat
Live Chat is a highly valuable tool for connecting with customers, capturing leads, and making the buying process easy. However, for many organisations it is not always possible to provide the instant response customers expect. Our Managed Live Chat service ensures an instant response to all your live chat enquiries.
What are the benefits to having managed live chat?
Our cutting-edge hybrid chat service combines AI technology with human responses to give an instant answer to all Live Chat enquiries. Preconfigured chat bots allow you to build a customer experience by instantly greeting customers, anticipating questions and routing chats through to human chat handlers, helping to improve customer satisfaction.
How does it work?
Our dedicated Live Chat Team will work with you to understand your business, products and customers from which we build a training manual ensuring our team is trained to the standards you’d expect from your own employees. Once integrated on your website, our hybrid chat software will then provide a rapid and seamless response to all your Live Chat enquiries.
- Available in extended opening hours or 24/7
- Branded chat bots
- Chat transcripts emailed to you instantly after the chat
- 25 pre-defined chat bot responses
- Website popups